Returns & Exchanges

At En Route Jewelry, we want you to love your new pieces, but if you are not completely satisfied, we offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, certain items like earrings may be final sale unless defective.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your jewelry in its original branded packaging to ensure it remains protected and untangled during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned jewelry, we will issue a refund to your original payment method within 5-7 business days.