Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in En Route jewelry?
Our pieces are crafted using high-quality materials including 18k gold plated brass, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but usually range from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless defective.
Does the jewelry tarnish over time?
While our gold plating is high quality, all plated jewelry can eventually tarnish. To extend the life of your pieces, avoid contact with water, perfumes, and lotions.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.